Staff

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Craig Cohen
President & CEO

As the President & CEO of HCS Technology Group, Craig is a creative decision maker with skills in business development, personnel and project management. He has been very successful in developing HCS’ consulting/professional services, managing software development lifecycle projects, commercial software releases, growth-oriented organizations and training for many Fortune 100 companies.

Craig is an energetic business and process improvement leader with comprehensive experience in IT consulting engagement, business development, software development management, operations management, organizational leadership and strategic planning. He is a skilled team builder and highly effective communicator, who is adept at implementing change.

Craig participates in all portions of the vendor selection, acquisition, security, infrastructure design, deployment, life cycle management, administration and support. He has extensive experience on both the configuration and development side that enables him to ensure the best configuration for the entire environment at his client(s).

Professional Experience - Highlighted Projects Include:

  • MetLife/CIGNA/Pall Corp/Henry Schein: Successfully developed and deployed iPad/iPhone Mobility solutions, focusing specifically on Mobile Device Management (MDM), Mobile Application Management (MAM) and Mobile Content Management (MCM). Development tasks include business logic, integration points, and data migration, usage, support and management.
  • Aetna: Responsible for piloting a large scale Apple Macintosh Enterprise Deployment. This included security, compliancy, image building, quality assurance testing, life cycle management and high-level technical training.
  • Apple: Course Development for The iPhone and iPad Technical Training Workshop for iOS 6 and iPhone 5. Professional Services. Certified Master Trainer to mentor/coach potential candidate instructors. Craig is part of Apple Professional Services (APS), which allows the HCS team to work on behalf of Apple, Inc.

Certifications:

  • Apple Certified Systems Administrator
  • Apple Certified Technical Coordinator 10.1, 10.2, 10.3, 10.4, 10.5, 10.6, 10.7, 10.8
  • Apple Certified Support Professional 10.5, 10.6, 10.7, 10.8
  • Apple Certified Help Desk Specialist 10.1, 10.2, 10.3, 10.4
  • Apple Certified Trainer
  • Apple Consultants Network
  • Apple Developer
  • Casper Certified Administrator
  • Apple Recognized Mobile Technical Expert (MTC)

Jay Soodek
Senior Systems Engineer

Born August 3, 1962, Jay's 1st career was that of a classical musician. Trained at the Juilliard School, he somehow wound up working for Citibank. There he was part of the rollout team for Apple products. When he left banking in the early '90s, he became the Systems Director for a marketing company in Westport, CT. While he was there he hired the HCS Technology Group to help implement a FileMaker and an Email project. One thing lead to another and now for the past 12 years, Jay has run the Connecticut division of HCS Technology Group.

Certifications:

  • Apple Certified Support Professional 10.5, 10.6, 10.7
  • Apple Certified Technical Coordinator 10.3
  • Apple Certified HelpDesk Specialist 10.3, 10.4

Sam Valencia
Senior Systems Engineer/Technical Training Specialist

Sam Valencia began his Information Technology career 10 years ago in the world of Windows. While coming across more scenarios involving the Macintosh platform, he decided to make the switch and acquired certifications from Apple beginning with desktop support and moving on to server level support. Today, Sam is a Certified Trainer for Apple. He travels the country teaching classes, assisting other technicians in honing their skills using a mixture of hands on training and real world scenarios from his past experiences in the field. Sam also holds a Bachelor's degree from the University of Connecticut. When not teaching, his client focus is small to medium business scenarios with a focus on graphics and marketing in the greater New York Metropolitan area. Areas of expertise are network management, software/hardware upgrades, and product trainings.

Certifications:

  • Apple Certified Systems Administrator
  • Apple Certified Directory Services Specialists 10.6
  • Apple Certified Technical Coordinator 10.5, 10.6, 10.7, 10.8
  • Apple Certified Support Professional 10.5, 10.6, 10.7, 10.8
  • Apple Certified Trainer
  • Apple Consultants Network
  • Canto Cumulus Integration Specialist

Joan Work
Senior Systems Engineer/Technical Training Specialist

Joan Work has a Bachelor of Arts degree from SUNY Stony Brook and brings HCS Training Centers over 20 years of microcomputer support experience. She has worked as a computer systems consultant for ComputerLand, The Computer Factory, and PWR Systems. In addition, Joan was extremely successful as a computer retail store manager for The Computer Factory bringing in some of the highest store performances while she managed. After taking some time off from the computer world to raise her 2 children, Joan returned to HCS in January 2004. While Joan specializes in desktop support, she also trains our clients on Microsoft Office products and Intro to Macintosh OS 10.

Certifications:

  • Apple Certified Technical Coordinator 10.4, 10.5, 10.6, 10.7
  • Apple Certified Support Professional 10.5, 10.6, 10.7
  • Apple Certified HelpDesk Specialist 10.4

Richard Goon
Senior Systems Engineer/Technical Training Specialist

Born on June 6, 1966 to Chinese immigrants, Richard Goon has worked as a Graphic Artist for Companies such as Guinan Publishing, J & B Advertising, as well as Harman International Companies: JBL Consumer Speakers, Harman/Kardon and Infinity Speakers. While at Harman, he made the transition from Graphic Arts to Apple Macintosh MIS with the guidance of HCS Training Centers. Richard joined HCS midyear of 1996 to enhance his education as well as becoming an Apple consultant. Richard specializes in Font Management, Backup Systems, and Graphic Arts software.

Certifications:

  • Apple Certified Technical Coordinator 10.4, 10.5, 10.6, 10.7
  • Apple Certified Support Professional 10.5, 10.6, 10.7
  • Apple Certified HelpDesk Specialist 10.4
  • Adobe Certifications Illustrator CS4
  • Adobe Certifications InDesign CS4
  • Adobe Certifications Acrobat CS4
  • Retrospect Certified
  • Atempo Time Navigator Certified Professional 4.2
  • Specializes in Font Management

David Doscher
Senior Systems Engineer/Developer & Programmer/Technical Training Specialist

David Doscher began his career as a Graphic Artist working for advertising agencies, newspapers and magazines before forming his own agency in 1985. As personal computers began to revolutionize the graphics industry, technology management gradually became a more integral part of Mr. Doscher's career.

Today, with comprehensive knowledge and experience in programming, data modeling, network infrastructure and web integration, David heads up the Digital Asset Management services of HCS Technology Group. As the integrator for these services, David is uniquely qualified to design, present, provide and train clients to use feature-rich and highly functional software solutions for a wide variety of business needs.

Certifications:

  • Apple Certified Support Professional 10.5, 10.6, 10.7
  • Apple Certified HelpDesk Specialist 10.4
  • Canto Cumulus
  • Extensis Portfolio
Programming Platforms
  • FileMaker Pro
  • PHP
  • SQL
  • JAVA

Keith Mitnick
Senior Systems Engineer/Technical Training Specialist

Keith started his career as a Filemaker Pro programmer for a small printing company in 1993. His love for computers led him to a help desk position at a large advertising agency in NY where he quickly advanced to a Systems Administrator. From there, Keith went on to become an IT Director for a multi-state printing company.

Keith is currently a Senior Systems Engineer at HCS Technology Group with over 15 years in the IT industry specializing in Apple technology.

Certifications:

  • Apple Certified XSAN 2 Administrator
  • Apple Certified Deployment Specialists 10.6
  • Apple Certified Technical Coordinator 10.2, 10.3, 10.4, 10.5, 10.6, 10.7
  • Apple Certified Help Desk Specialist 10.2, 10.3, 10.4
  • Apple Certified Support Professional 10.5, 10.6, 10.7
  • Atempo Time Navigator Certified Professional 4.2

 

Kennedy Soo Hong
Senior Systems Engineer/Technical Training Specialist

Born November 12, 1960. Kennedy started in Graphics Arts, attended the Art Institute of Fort Lauderdale, after which he returned to New York. His first job was at Metro Creative Graphics, which lead him to Apple systems. They tested the then 512K Apples to use in the production environment. Kennedy was responsible with two others to convert the Art dept and camera dept to the digital age. He also worked at Impressions ABA, as a Designer and IT support.

Certifications:

  • Apple Certified Technical Coordinator 10.3, 10.4, 10.5, 10.6, 10.7
  • Apple Certified Support Professional 10.5, 10.6, 10.7, 10.8
  • Apple Certified Help Desk Specialist 10.2, 10.3, 10.4
  • Apple Certified Trainer